Storage Charlton Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Charlton provides storage, removal and associated services in the United Kingdom. By making a booking, using our services, or placing goods into our care, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person or business who requests, books or pays for our services.
Company, we, us or our means Storage Charlton, the provider of storage, removal and related services.
Services means any storage, removal, packing, handling, transport, loading, unloading or related services we agree to provide.
Goods means any items, belongings, furniture, equipment, or property stored or handled by us in connection with the Services.
Contract means the agreement between the Customer and the Company incorporating these Terms and Conditions and any written quotation or confirmation issued by us.
2. Scope of Services
Storage Charlton provides storage facilities and removal services, including the collection, transport and delivery of Goods, and may also provide packing and related services where agreed. All Services are provided subject to availability, and we reserve the right to refuse any booking at our discretion.
The precise scope of the Services, including dates, times, locations, and any special requirements, will be set out in our quotation or booking confirmation. The Customer is responsible for ensuring that all details are accurate and complete.
3. Booking Process
3.1 Quotations
Any quotation provided by Storage Charlton is based on the information supplied by the Customer and is subject to change if that information is incomplete or inaccurate. Quotations are usually time-limited and may be withdrawn or amended at any time before acceptance.
3.2 Accepting a Booking
A booking is accepted, and a Contract formed, when the Customer confirms acceptance of our quotation or booking proposal and we issue written confirmation. Verbal indications of availability do not constitute a binding agreement.
3.3 Information Required
The Customer must provide accurate information regarding the type and quantity of Goods, access conditions at collection and delivery addresses, parking restrictions, floor levels, lifts, and any items that require special handling. The Customer must notify us of any changes as soon as possible. Failure to do so may result in additional charges or the inability to complete the Services as booked.
4. Customer Responsibilities
The Customer is responsible for:
Ensuring that they are legally entitled to store or move the Goods and that the Goods do not include any prohibited items.
Providing suitable and safe access for our vehicles and personnel at all relevant locations.
Packing the Goods safely and securely, except where packing services are specifically included in the Contract.
Complying with all applicable laws and regulations, including those relating to waste disposal and hazardous materials.
It is the Customer's responsibility to be present, or to appoint a representative to be present, at collection and delivery locations to direct our team and verify that the work is carried out as agreed.
5. Payments and Charges
5.1 Prices
All prices are stated in pounds sterling and are exclusive of any applicable taxes unless otherwise indicated. The price for the Services will be as set out in our quotation or booking confirmation, subject to any adjustments in accordance with these Terms and Conditions.
5.2 Deposits and Prepayment
We may require a deposit or full prepayment to secure a booking. Any required payment and due date will be confirmed at the time of booking. The booking will not be fully confirmed until the required payment has been received.
5.3 Balance Payments
Where a balance remains to be paid, it is typically due on or before the date of the Services, or in accordance with any separate written agreement. For ongoing storage, charges are usually payable in advance for each storage period.
5.4 Late or Non-Payment
If the Customer fails to pay any sum due by the due date, we reserve the right to suspend Services, withhold delivery of Goods, or deny access to stored Goods until full payment is received. We may charge reasonable interest and administrative fees for late payment in accordance with applicable law.
6. Cancellations and Changes
6.1 Customer Cancellations
The Customer may cancel a booking by giving us notice. Any cancellation charges will be determined by the amount of notice provided and any costs incurred by us in preparing to provide the Services. We reserve the right to retain all or part of any deposit where cancellation occurs close to the scheduled service date.
6.2 Changes to Booking
Requests to change dates, times, locations, or the scope of the Services are subject to availability and our agreement. Additional charges may apply if the changes result in increased time, distance, staffing, or resources required.
6.3 Company Cancellations
We may cancel or postpone the Services due to events beyond our reasonable control, including extreme weather, road closures, accidents, industrial action, or safety concerns. We will notify the Customer as soon as reasonably practicable and will offer a rebooking where possible. Our liability in such circumstances will be limited as set out in these Terms and Conditions.
7. Storage Terms
7.1 Storage Period
Goods may be stored for the period agreed in the Contract, which may be extended by mutual agreement. Storage charges will continue to accrue until the Goods are removed from storage and all outstanding sums are paid.
7.2 Access to Stored Goods
Access to stored Goods is by prior arrangement only and may be subject to reasonable access fees. We may restrict access if any payments are overdue or if access would pose a health and safety risk.
7.3 Abandoned Goods
If storage charges remain unpaid for a prolonged period and the Customer fails to respond to our reasonable attempts to make contact, we may treat the Goods as abandoned. Subject to giving any statutory notices required by law, we may sell, dispose of, or otherwise deal with the Goods and apply any proceeds towards outstanding charges and costs.
8. Prohibited and Restricted Items
The Customer must not submit for storage or removal any Goods that are illegal, hazardous, explosive, flammable, perishable, or otherwise unsuitable for storage or transport, including but not limited to:
Gas bottles, fuels or other combustible materials.
Fireworks, explosives, weapons or ammunition.
Illegal substances or items.
Plants, animals or other living organisms.
Perishable foodstuffs or items that may attract vermin.
Waste or materials intended for disposal, except where we have expressly agreed to handle such items in compliance with waste regulations.
We may refuse to handle or may remove from storage any Goods that we reasonably believe to be prohibited or unsafe, at the Customer's expense.
9. Waste Regulations and Disposal
Storage Charlton operates in compliance with relevant UK waste management and environmental regulations. The Customer must not use our storage or removal services as a means of unlawfully disposing of waste or hazardous materials.
Where we agree to remove items for disposal, we will do so in accordance with applicable regulations and may charge additional fees reflecting handling, transport and disposal costs. The Customer remains responsible for ensuring that any items presented for disposal are accurately described and are lawful to dispose of in the manner requested.
We reserve the right to refuse to collect or dispose of any items that we reasonably believe would breach waste or environmental laws or pose a health and safety risk.
10. Liability and Insurance
10.1 Our Liability
We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods or property is subject to the limitations set out in this section.
We will not be liable for any loss or damage arising from inherent vice, defective or inadequate packing by the Customer, normal wear and tear, gradual deterioration, atmospheric or climatic conditions, vermin or infestation, or any pre-existing defects in the Goods.
10.2 Limits on Liability
Unless otherwise agreed in writing, our liability for any claim in respect of loss or damage to Goods shall be limited to a reasonable sum having regard to the value of the affected items and the charges paid for the Services. We may apply a per-item or per-consignment limit to our liability, and we strongly recommend that the Customer arranges appropriate insurance cover for their Goods.
We will not be liable for any indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or emotional distress.
10.3 Customer's Insurance
The Customer is responsible for arranging suitable insurance cover for the Goods during removal and storage unless we have expressly agreed to provide or arrange insurance as part of the Contract. Any insurance arranged by or through us will be subject to the terms and conditions of the relevant policy, which may include exclusions and excesses.
11. Access, Parking and Property Damage
The Customer must ensure that adequate parking and access are available for our vehicles and team at all relevant addresses. Any necessary permits or permissions should be obtained by the Customer in advance, unless otherwise agreed.
We will take reasonable care to avoid damage to property during the provision of the Services. However, we will not be responsible for damage caused by inadequate access, fragile or poorly maintained surfaces, hidden defects, or the movement of large or heavy items in confined spaces when this has been requested by the Customer despite advice to the contrary.
12. Customer Declarations and Warranties
By entering into the Contract, the Customer declares and warrants that:
They are the owner of the Goods or have full authority from the owner to enter into the Contract.
The Goods do not include any prohibited items and are safe to handle, store and transport.
All information provided to us is complete and accurate to the best of their knowledge.
The Customer will indemnify us against any loss, damage, liability or expense arising from a breach of these declarations or from any claim by a third party with an interest in the Goods.
13. Force Majeure
We shall not be liable for any delay or failure to perform our obligations under the Contract where such delay or failure results from events or circumstances beyond our reasonable control. These may include, but are not limited to, acts of God, extreme weather, fire, flood, war, civil unrest, terrorism, industrial disputes, traffic incidents, road closures, or compliance with any law or government order.
14. Complaints and Dispute Resolution
If the Customer is dissatisfied with any aspect of the Services, they should notify us as soon as possible so that we have an opportunity to resolve the issue. Any claim relating to loss or damage to Goods should be reported promptly, with reasonable details of the items affected and the nature of the loss or damage.
We will investigate complaints in good faith and work with the Customer to seek a fair resolution. This may include, where appropriate, repair, replacement, or financial compensation subject to the liability limits set out in these Terms and Conditions.
15. Variations to Terms
We may amend or update these Terms and Conditions from time to time. The version in force at the time the Contract is formed will apply to that Contract. Any variation to these Terms and Conditions must be agreed in writing by an authorised representative of Storage Charlton.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any Contract between the Customer and Storage Charlton, are governed by and shall be construed in accordance with the laws of England and Wales.
Any dispute arising out of or in connection with these Terms and Conditions or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory law provides otherwise.
17. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be severed from the remaining terms, which shall continue to be valid and enforceable to the fullest extent permitted by law.
18. Entire Agreement
These Terms and Conditions, together with any written quotation or booking confirmation provided by us, constitute the entire agreement between the Customer and Storage Charlton in relation to the Services. They supersede any prior understandings, representations or agreements, whether written or oral, relating to the same subject matter. No employee or agent of the Company is authorised to vary these Terms and Conditions except in writing signed by an authorised representative.
