Storage Charlton Privacy Policy
This Privacy Policy explains how Storage Charlton collects, uses, stores, and protects the personal data of its customers and prospective customers in the local area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws, and how you can exercise those rights.
By using Storage Charlton services, making an enquiry, visiting our premises, or interacting with us in any other way, you acknowledge that you have read and understood this Privacy Policy.
Scope and Data Controller
This Privacy Policy applies to all Storage Charlton customers and prospective customers in the area, as well as individuals who contact us or visit our facilities. Storage Charlton is the data controller in relation to the personal data described in this Privacy Policy. This means that Storage Charlton decides how and why your personal data is processed.
Personal Data We Collect
Storage Charlton may collect and process the following categories of personal data, depending on your interaction with us:
Identity and contact details: name, postal address, billing address, contact address, and any other contact information you choose to provide.
Account and contract information: storage unit number, contract details, move‑in and move‑out dates, payment history, communications relating to your account, and other information required to manage your customer relationship with us.
Financial information: limited payment information necessary to process your payments, such as partial card details or transaction references provided by your payment provider. Storage Charlton does not store full payment card details.
Usage and communication data: information about how you interact with us, including enquiries, complaints, feedback, and any correspondence you send to us or we send to you.
Security and access data: CCTV images and recordings taken on or around our premises, access log data relating to the use of entry systems or keypads, and information relating to security incidents or breaches.
Marketing preferences: records of your preferences in relation to receiving marketing communications from us, where you have chosen to provide or update this information.
How We Collect Your Data
We collect personal data from you in several ways:
Directly from you: when you make an enquiry, sign a contract, access or use your storage unit, pay for our services, or otherwise communicate with us.
Automatically: when you visit our premises, through CCTV systems and electronic access control systems that record entry, exit, and movement for security purposes.
From third parties: limited data from payment providers, banks, or other financial institutions confirming the status of your payments, and from authorised representatives you nominate to act on your behalf.
Lawful Basis for Processing
Storage Charlton processes your personal data only where there is a lawful basis under the UK GDPR. The main lawful bases we rely on are:
Contract: we process your data where it is necessary to enter into or perform a contract with you, including to open and manage your storage account, provide access to your storage unit, process payments, and communicate with you about your contract and services.
Legal obligation: we process certain personal data to comply with legal and regulatory obligations, including record‑keeping, tax, accounting, and security obligations, and to respond to lawful requests from authorities.
Legitimate interests: we process personal data where it is necessary for our legitimate business interests and those interests are not overridden by your rights. These interests include ensuring the security of our premises and property through CCTV and access logs, preventing and detecting fraud or crime, managing and improving our services, and communicating with you about service updates.
Consent: where required by law, we rely on your consent to send you marketing communications about our services. You can withdraw your consent at any time by contacting us or following any opt‑out instructions provided in a communication.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide storage services: including setting up and managing your account, administering your contract, providing access to your storage unit, and arranging payments.
To communicate with you: responding to enquiries, providing service updates, handling customer service issues and complaints, and sending information about changes to our terms and policies.
To ensure safety and security: monitoring and protecting our premises, units, customers, staff, and property via CCTV and access control systems, and investigating any incidents, accidents, or security concerns.
To manage our business: maintaining business records, preparing management information, improving our services, training staff, and managing risk.
To comply with law: maintaining legally required records and responding to lawful requests from courts, regulators, and law enforcement where we are legally obliged to do so.
For marketing: where permitted by law and subject to your preferences, we may use your contact details to send you information about our services, offers, or promotions. You may opt out of marketing at any time.
Data Retention
Storage Charlton will keep your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy and to comply with legal, accounting, or reporting requirements.
Customer account and contract data is generally retained for a period following the end of your contract, to enable us to respond to queries, manage disputes, and comply with legal obligations.
CCTV footage and access logs are retained for a limited period that is appropriate for security and investigation purposes, unless a particular recording or log is required to be kept longer in connection with an incident, claim, or legal process.
Marketing data is kept for as long as you remain subscribed or engaged with our communications, or until you withdraw your consent or object to further communications, after which we will retain only minimal information necessary to ensure we respect your preferences.
Data Sharing and Processors
Storage Charlton may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy and where permitted by law.
Service providers and processors: we may engage third‑party companies to provide services to us, such as payment processing, accounting support, IT hosting and maintenance, CCTV system management, secure document storage, and professional advisers. These third parties act as processors and are only allowed to process your personal data on our instructions, for specified purposes, and subject to appropriate data protection and confidentiality obligations.
Authorities and regulators: we may disclose personal data to law enforcement agencies, courts, regulatory bodies, or other public authorities where we are required or permitted to do so by law, or where disclosure is necessary to protect our rights, property, customers, or staff.
Other third parties: in limited circumstances, we may share data in connection with a potential or actual business transaction involving Storage Charlton, such as a sale or restructuring, in which case we will ensure that any recipient is subject to appropriate confidentiality and data protection obligations.
We do not sell your personal data to third parties.
International Transfers
Where service providers or systems used by Storage Charlton are located outside the United Kingdom or the European Economic Area, we will ensure that any international transfers of personal data are subject to appropriate safeguards required by data protection law, such as recognised standard contractual clauses or equivalent measures.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These may include:
Right of access: you can request confirmation of whether we process your personal data and obtain a copy of that data, together with information about how it is used.
Right to rectification: you can ask us to correct inaccurate or incomplete personal data that we hold about you.
Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction: you can ask us to restrict our use of your personal data in certain situations, such as while we consider a request to rectify data or where you object to processing.
Right to object: you can object at any time to processing based on our legitimate interests, including profiling, and we will stop processing unless we can demonstrate compelling legitimate grounds. You also have an absolute right to object to direct marketing.
Right to data portability: in certain circumstances, you can request that we provide your personal data in a structured, commonly used, machine‑readable format, or transfer it to another controller, where this is technically feasible.
Right to withdraw consent: where we rely on consent for processing, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.
If you wish to exercise any of these rights, please contact Storage Charlton using your usual communication channels with us. We may need to verify your identity before responding to your request.
Security of Your Data
Storage Charlton takes appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include physical security at our premises, access controls, secure storage of records, and safeguards around our IT systems. While we take reasonable steps to secure your data, no system can be guaranteed to be fully secure.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we provide. Any changes will apply from the date we publish the updated version. You should review this Privacy Policy periodically to stay informed about how Storage Charlton handles your personal data.
