Accessibility Statement for Storage Charlton
Storage Charlton is committed to providing an accessible and inclusive experience for all customers, visitors, and team members. This Accessibility Statement explains the steps we take to support accessibility at our Charlton storage facilities and on our digital platforms, and how you can contact us with any accessibility requests or feedback.
Our Commitment to Accessibility
We aim to make Storage Charlton services accessible to as many people as possible, including people with disabilities and those using assistive technologies. Whether you are arranging accessible storage in the Charlton area, visiting our site in person, or using our online tools, we work to provide a clear, usable, and barrier-free experience.
We regularly review our facilities and digital content to identify areas for improvement, and we integrate accessibility considerations into our planning, maintenance, and staff training.
Standards and Guidelines
Our goal is to align our website and digital services with the Web Content Accessibility Guidelines WCAG 2.1, at the AA level. These internationally recognised guidelines explain how to make web content more accessible for people with a wide range of disabilities, including visual, auditory, cognitive, and motor impairments.
We aim to follow principles of perceivable, operable, understandable, and robust content so that people using assistive technologies can access information about our storage units, opening hours, and services in the Storage Charlton area.
Screen-Reader and Assistive Technology Support
Our website and online booking tools are developed with semantic HTML and structured content to support screen-readers and other assistive technologies. We work to ensure that headings, lists, form fields, and buttons are coded correctly and that important images have descriptive alternative text where appropriate.
We keep text content clear and concise so that customers using screen-readers can easily understand storage options, facility features, and pricing information when planning accessible storage in Charlton.
Keyboard Navigation
We design our digital services so that most key functions can be performed using only a keyboard. This includes moving through menus, selecting storage units, accessing forms, and submitting requests without relying on a mouse or touch input.
We aim to maintain a logical tab order, visible focus indicators, and clear labels to support customers who navigate by keyboard or switch devices, making it easier to compare unit sizes, view location details, and complete bookings for storage in the Charlton area.
Accessible Facilities at Storage Charlton
We strive to make our physical Storage Charlton facilities as accessible as possible. This may include step-free or ramped access where practicable, clearly marked entrances, adequate lighting, and clear signage to help all visitors move around the site safely.
If you have specific accessibility requirements for storage, such as needing a unit close to lifts or entrances, or needing extra time for loading and unloading, we will do our best to accommodate your needs where arrangements are possible.
Ongoing Improvements
Accessibility is an ongoing process. We periodically review our facilities, website, and customer feedback to identify areas where we can improve. As standards and technologies change, we will continue to refine our approach to accessible storage in the Charlton area.
We are aware that there may still be some limitations and we welcome constructive feedback to help us prioritise future improvements.
Contact for Accessibility Requests and Feedback
If you experience any difficulty using our website, booking a unit, or accessing our Storage Charlton facilities, or if you would like to request information in an alternative format, you can contact us using the contact form on our website or by visiting our Charlton reception in person during opening hours.
Please provide as much detail as possible about the issue, including the page or service you were using and the type of assistive technology or device, if applicable. We will review your request and aim to respond within a reasonable timeframe with either a solution or an explanation of the steps we are taking.
We value all feedback on accessibility and use it to improve our services, ensuring that Storage Charlton remains a practical and welcoming choice for accessible storage in the local area.




