Charlton Storage Service Terms and Conditions

These Terms and Conditions set out the basis on which Charlton Storage provides self storage and related storage services to customers in the United Kingdom. By making a booking, signing a storage agreement, or otherwise using our storage services, you agree to be bound by these terms. Please read them carefully before placing any items into a storage unit, reserving space, or making any payment.

These terms are intended to be clear and practical. They explain how bookings are made, when payment is due, how cancellations work, what responsibilities apply to stored goods, and how waste and prohibited items must be handled. They also describe our liability position, your obligations as a customer, and the law that governs the storage contract. Where necessary, references to the company, we, us, or our mean Charlton Storage.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply in full. Nothing in these terms affects your statutory rights as a consumer under UK law, and nothing in these terms is intended to exclude liability where it cannot lawfully be excluded.

1. Booking Process and Formation of the Storage Agreement

A booking for self storage services becomes binding once we have accepted your reservation and, where applicable, received the required deposit or first payment. The booking process may be completed online, by telephone, by email, or in person, depending on the service available at the time. We may request identification, address details, and any other information reasonably needed to verify your identity and assess suitability for storage.

When you make a reservation, you must ensure that all information supplied is accurate and complete. This includes your name, billing details, contact information, the type of storage required, and the intended use of the unit. We may refuse a booking, cancel a reservation, or request additional checks where we reasonably believe the information provided is incomplete, false, or inconsistent with the intended use of the unit.

The storage agreement begins on the agreed start date stated in your booking confirmation or signed contract. Access to the unit may be conditional on completion of registration, payment of any required sums, and acceptance of all relevant site or facility rules. You may not transfer your booking or permit another person to use the unit unless we have agreed to this in writing.

2. Use of Storage Units and Customer Responsibilities

Customers must use the storage unit only for lawful purposes and in a manner consistent with the agreed storage service. You are responsible for packing, securing, labelling, and protecting your goods appropriately for storage. Charlton self storage units are not intended for the storage of hazardous, illegal, stolen, perishable, explosive, flammable, or environmentally harmful items, or any item that may attract pests, contaminate other goods, or create a health and safety risk.

You must keep the unit locked when not in use, safeguard any access codes or keys, and notify us promptly if access credentials are lost, stolen, or compromised. You are also responsible for ensuring that the contents of the unit are insured adequately, either through your own policy or any insurance arrangement you purchase through us, where available. We do not guarantee that stored goods will be covered by your personal insurance, so you should verify the scope of your policy carefully.

We may inspect a unit where we reasonably believe inspection is necessary for security, compliance, maintenance, health and safety, emergency response, or enforcement of these terms. Any such access will be exercised in a reasonable manner and, where practicable, after notice to you. We may also take necessary action if we believe items stored in the unit present immediate danger to persons, property, or the operation of the facility.

3. Charges, Payments, and Late Payment

Storage charges must be paid in advance unless we agree otherwise in writing. Fees may include rent for the unit, administration charges, deposit amounts, access fees, replacement key charges, cleaning charges, or any other cost notified to you before the service starts. The price applicable to your booking will be confirmed during the reservation process or in the storage agreement.

Unless otherwise stated, charges are due on the anniversary of the start date or on another agreed recurring date. If payment is not received by the due date, we may charge interest and administration fees to the extent permitted by law, suspend access, refuse entry, or treat the agreement as terminated after giving notice where required. Continued use of the unit after non-payment does not waive our right to recover all outstanding sums.

If your payment method fails, is reversed, or is cancelled, you remain responsible for the amount due. We may apply any deposit or credit balance against unpaid sums, cleaning costs, removal costs, disposal costs, or other lawful amounts owed to us. All prices are stated in pounds sterling unless otherwise agreed, and any taxes or charges required by law will be added where applicable.

4. Cancellations, Early Termination, and Refunds

You may cancel a booking before the storage agreement starts, subject to any booking-specific conditions disclosed at the time of reservation. If the agreement has already commenced, cancellation rules will depend on the notice period stated in your contract and whether you are a consumer or business customer. Any right to cancel under consumer law, where applicable, will be treated separately from contractual cancellation rights.

To end the agreement, you must remove all goods, return any keys or access devices, leave the unit empty and clean, and settle all outstanding charges. If items remain in the unit after the termination date, we may continue charging storage fees until the unit is emptied and made available for re-let. Where goods are left behind, we may follow the contractual procedures for abandoned goods or disposal, subject to applicable law.

Refunds, if any, will be made only where the contract or law requires them. We do not provide refunds for unused periods unless expressly stated in writing. Any discount, offer, or promotional rate may be withdrawn where cancellation, early termination, or breach of contract occurs, provided this is permitted by law and clearly explained at the time of booking.

5. Liability, Risk, and Insurance

All goods are stored at your own risk, and you remain responsible for determining whether a storage unit is suitable for your items. While we will take reasonable care in operating and maintaining the facility, we are not responsible for loss or damage to goods unless caused by our negligence, wilful default, or another liability that cannot lawfully be excluded. Nothing in these terms limits liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation.

We do not accept responsibility for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or reputational harm, except where such exclusion is prohibited by law. Our liability for any direct loss may be limited to the value permitted by law and, in any event, may be subject to any cap stated in your storage agreement, provided that cap is reasonable and enforceable.

You are encouraged to maintain adequate insurance for the full replacement value of your stored goods. This should include protection against theft, fire, water damage, accidental damage, and other risks relevant to your circumstances. If you rely on insurance arranged by us, you must review the policy wording, exclusions, limits, and claims procedure carefully, as the cover may not apply in all situations or to all categories of property.

6. Waste Regulations, Prohibited Items, and Environmental Compliance

Customers must comply with all applicable waste laws, environmental requirements, and disposal rules when using our storage services. You must not deposit waste, rubble, clinical waste, asbestos, chemicals, batteries, oils, gas cylinders, or other controlled materials into a storage unit unless we have expressly agreed in writing that such items may be stored and the law allows it. Any item that constitutes waste, scrap, or refuse must be removed and disposed of lawfully by you.

Where goods become waste during the storage period, you remain responsible for arranging lawful removal. You must not abandon waste at the facility, place items in communal areas, or leave material outside the unit except where we have specifically authorised this in writing. If we are required to clear, remove, or dispose of waste left by you, we may recover all associated costs, including labour, transport, disposal, and any regulatory charge, to the extent permitted by law.

We may refuse items that are unsafe, prohibited, or likely to breach environmental regulations. If we discover contamination, pest infestation, leakage, or other hazardous conditions caused by your goods, you must promptly take all steps necessary to remedy the situation and cover any resulting loss or expense. In serious cases, we may remove the items, deny access, report the matter to authorities, or terminate the agreement where appropriate.

7. Access, Security, and Operational Rules

Access to storage units is subject to our facility rules, opening hours, security procedures, and any safety requirements that apply at the time. We may temporarily restrict access for maintenance, emergencies, inspection, or other operational reasons. Where possible, we will act reasonably and minimise disruption, but uninterrupted access cannot be guaranteed.

You must not use the premises in a way that interferes with other customers, staff, contractors, or the safe operation of the site. Smoking, open flames, unauthorised repairs, unauthorised electrical use, and any activity that creates a fire, health, or security risk are prohibited unless expressly approved. We may remove or disable any item or activity that threatens safety or breaches facility rules.

Any keys, fobs, codes, or other access devices remain our property unless stated otherwise. You must return them at the end of the agreement. If any access device is lost or not returned, you may be charged a reasonable replacement or reprogramming fee. We are not responsible for items that are placed outside the unit, handed to third parties, or left in unsecured areas by you or anyone acting on your behalf.

8. Suspension, Termination, and Enforcement

We may suspend access, terminate the agreement, or take other reasonable enforcement action if you fail to pay charges, breach these terms, store prohibited items, provide false information, or use the storage service unlawfully. Where required, we will give notice and allow a reasonable opportunity to remedy the breach, except where immediate action is needed for safety, legal compliance, or urgent protection of the facility or other customers.

If the agreement is terminated and you do not remove your goods, we may follow our contractual process for goods left after termination, including lien rights, sale, disposal, or any other remedy available under law or the agreement. Any proceeds from lawful sale may be applied first to outstanding fees, costs, and expenses, with any surplus handled in accordance with applicable law and the terms of the agreement.

You remain liable for amounts due up to the date the unit is fully vacated and the agreement is properly ended. Termination does not affect rights or obligations that have already accrued, including unpaid charges, indemnities, or liability for damage caused during the term of the contract.

9. Data, Notices, and Changes to These Terms

We may process personal data in connection with booking administration, security, payment processing, compliance, and service management. Any data handling will be carried out in accordance with applicable UK data protection law and our privacy arrangements, where provided separately. You should keep your account details up to date so that notices, invoices, and service communications can be delivered correctly.

Notices under these terms may be given by email, post, text message, or any other reasonable method of communication based on the contact details you have provided. Notices will be treated as received in accordance with the usual rules of service or the timing stated in the relevant communication. You must notify us of any change to your contact details without delay.

We may update these Terms and Conditions from time to time to reflect legal changes, operational requirements, or improvements to the service. The version in force at the time of booking will generally apply to that agreement unless a change is required by law or is otherwise stated to apply immediately. Continued use of the storage service after notice of an update may be treated as acceptance of the revised terms where permitted by law.

10. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. If you are located in Scotland or Northern Ireland, mandatory local consumer protections may still apply where relevant, but the agreement will otherwise be interpreted in accordance with the governing law stated here.

The courts of England and Wales will have non-exclusive jurisdiction over any dispute arising from the storage contract. This means proceedings may be brought in the courts of that jurisdiction, subject to any rights you may have under applicable consumer legislation to bring claims in another forum where such rights cannot be excluded.

If you have any concern about these terms, the correct approach is to review the agreement carefully before using the service and ensure that you understand your duties regarding payment, permitted use, prohibited items, waste removal, and liability. By continuing to use Charlton Storage, you confirm that you have read, understood, and agreed to these service terms.